Frequently Asked Questions

When will I receive my order?
As a newly established candle maker, we are currently making all orders “Made To Order”. This means we keep very little inventory and will make your candles once an order comes in. This allows us to offer many more scents vs just having a few we have to stock!

Once we get more store data from orders over time, our plan is to start keeping stock of the more popular ones to ship them sooner.

So in short, we will handcraft your candles once an order comes in and ship them as soon as possible. Please allow 2-3 weeks for delivery as we better figure out what to stock and what to not!

What are your candles made of? Are they all natural?
All Juniper Moon candles are made with 100% renewable, USA-made natural soy wax and phthalate-free fragrance oils. Our wicks are made in the USA from natural wood. Our mason jars are made from glass and the covers are tin.

Please check out our About Wooden Wicks and About Soy Wax pages for more info!

Where do you get your ingredients?
Our wax is made from soy bean crops grown and harvested in the Midwestern US. Our fragrance oils, wicks, jars and other supplies all come from US-based suppliers in WI, NC, TN, PA, MN, GA, OH, WA and CA.

Where are your candles made?
Every candle is handcrafted with love in our Hancock, WI maker studio!

Do you have a retail store?
At this time we do not have a brick and mortar store. If you are local, you can come and pick up your store order at our maker studio once it’s ready.

Can I return my candle if I don’t like the scent?
Please see our Returns & Refund Policy page for more info.

Do you offer wholesale pricing and can we carry your candles in our store?
We would love to consider this. Please send us a message on our Contact Page with your store info and which candles you’re like to carry!

If you have a question not listed here, please send us a message with your question, thank you!

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